Cancellation Policy

At Garden Boutique Hotel, payment is made in person at the hotel reception upon check-in — no prepayment or deposit is taken online. You may cancel a reservation free of charge at any time before your arrival, as no payment has yet been made. However, once payment has been made at reception, it is final: our policy is strictly non-refundable, and no refund is issued under any circumstances.

1. Before Arrival — Free Cancellation

Any reservation at Garden Boutique Hotel can be cancelled free of charge at any time before your arrival. Since payment is only collected at reception upon check-in, no prepayment is taken and no cancellation fee or penalty applies to a booking cancelled before check-in. You are free to cancel or modify an un-paid reservation without any financial obligation.

2. Once Payment Is Made — Non-Refundable

Once payment has been made at the hotel reception, it is final and strictly non-refundable. No refund — in full or in part — is issued for any reason. This includes, without limitation, deciding to check out or leave early (for example, departing an hour or a day ahead of your booked check-out), shortening your stay, changing your mind, or not using part of the reservation. It is the guest's choice to complete the booking and to pay; by doing so you accept that the amount paid is not recoverable and no refund will be granted under any circumstances.

3. How to Cancel

You can cancel or modify your reservation using any of the following methods:

4. Group Reservations

Reservations of 4 or more rooms are considered group bookings. For group reservations, we encourage guests to contact us directly to discuss arrangements and any special requirements.

• Group bookings can be arranged via email at boutiquehotelgarden@gmail.com or by phone at +355 69 966 2622.
• No fee applies to a group reservation cancelled before check-in, as payment is collected at reception. Once payment is made it is non-refundable, as set out above.
• We kindly ask that group cancellations be communicated as early as possible so that we can accommodate other guests.

5. Modifications

Before check-in, changes to your reservation — such as altering dates, room type, or number of guests — are subject to availability and may result in a rate adjustment. To modify your booking, please use the Manage My Booking page, email us, or call the hotel directly. We recommend making changes as early as possible to ensure availability. Please note that once payment has been made at reception it is non-refundable, so shortening a stay or leaving early after payment does not entitle you to a refund.

6. No-Show

If you do not arrive on your scheduled check-in date and have not contacted us to cancel or modify your reservation, your booking will be automatically cancelled after 24 hours. No charges or fees will apply, as payment is only collected at reception upon check-in.